Keep in mind, the most immediate way to contact our team is by logging into your renter or owner dashboard and looking for the chat bubble in the bottom right of the screen like on this page right now (look down there!)
At Onerent, we are not like a traditional property manager, you will not have a single point of contact and there is some logic behind that way of thinking. You can read more about why we're structured differently.
The following are all the different teams at Onerent, when to contact them, and how to reach them:
The Market Development team is for any new property owners who may be interested in learning more about Onerent's services. They can be reached generally 9am-6pm Monday-Friday.
The Leasing team is the second contact a property owner will interact with after signing up with our Market Development team. The Leasing team works closely with our Property Concierge team and helps efficiently market your property and screen tenants.
Book a showing
Browse rental listings online
Any renters who may be interested in one or more of Onerent's active listings can call or book a showing online 24/7.
The Property Concierge team is in charge of communicating with prospects on behalf of owners to assist with converting prospects to showing visitors, to applicants, and ultimately, tenants.
The Customer Success team handles all general tenant management issues and communications with property owners once a tenant is placed and moved into the property. They do not specialize in maintenance.
The Maintenance team is in charge of processing any and all maintenance tickets from your residents. The team will work with the vendor, tenant, and owner to coordinate and resolve maintenance issues in a timely manner.