Guided Tours can get canceled for these reasons:
- When a prospect has not confirmed their attendance;
- When a Onerent Fielder is not available to give a tour on the scheduled date; or
- When the property has already been leased before a scheduled tour.
We rarely cancel tours, but if it happens, we will contact you and the prospect right away.
We also send prospects an SMS with a link to your property's listing page. There, they can book a new tour and select another schedule.
Prospects can also call our booking helpline at (408) 908-0998 for assistance. Our associates will be happy to help them book a new tour.
If your property is a self-tour home, check out our section on Self-Tours to learn more.